faqs
How often do the pads need to be changed?
Pads should be changed and/or cleaned daily.
Will my health insurance pay for the brace?
Medicare and most private health insurance companies do offer coverage for this treatment option. Consult Medicare or your insurance carrier to verify coverage.
How do I clean the brace?
Use a mild soap and water to clean the brace by hand. Rinse thoroughly and pat out any excessive moisture. Allow to air dry completely. Do not use bleach, harsh chemicals or machine wash/dry.
What spinal indications was this brace designed to treat?
Your physician may use braces for various reasons. For common indications, refer to the Spine Application sheet.
How do I clean the pads?
Use a mild soap and water to clean the pads by hand. Pat them dry with a towel and lay out to air dry. Do not use heat to dry the pads.
Where can replacement pads be purchased?
Replacement pads may be available from the facility you received the collar from, or you may order more online at aspenmp.com, by calling 800-295-2776 or emailing orders@aspenmp.com.
How do I get a brace?
Aspen Medical Products is unable to sell directly to patients. Our braces require a prescription from a physician and only licensed healthcare practitioners are authorized to purchase. To find out if an Aspen brace is right for you, please talk to your doctor.
How long do I need to wear the collar?
This product is not intended to be worn for long periods of time. Please consult with your physician for wearing instructions.
How do I activate the compression?
Simply squeeze the pump located on the front of the collar until desired compression is reached. The compression can be reduced by pressing the release valve located next to the pump.
How do I select the correct size adjustment?
For detailed instructions, refer to the Inservice Videos or the Instructions for Use.
How do I contact my local Sales Representative?
Please call Aspen Customer Service at 800.295.2776 or emailservice@aspenmp.com to get a hold of your local Rep.
Will medical insurance carriers cover this product?
The majority of Aspen products are approved by PDAC (Medicare Pricing, Data Analysis and Coding), and have been provided with a reimbursement code. Consult Medicare or the appropriate insurance carrier to verify coverage.